Frequently Asked Questions
Everything you need to know about shopping with Southern States Coop.
What are your standard shipping times and methods?
We offer standard ground shipping across the continental United States, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for urgent agricultural and hardware needs.
Can I return products purchased online to a local retail store?
Yes, most items purchased online can be returned to any participating Southern States retail location within 30 days of purchase, provided you have the original receipt and the item is in its original packaging.
How do I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal for a secure and seamless checkout experience.
Are your animal feed products guaranteed for quality?
Absolutely. We pride ourselves on the quality of our feed. If you are not satisfied with the quality of any Southern States brand feed, please contact our customer service team for a full refund or exchange.
Do you offer bulk discounts for commercial farm operations?
Yes, we provide specialized pricing and bulk delivery services for commercial farmers. Please contact your local cooperative representative or our corporate sales team for a custom quote.